Frequently Asked Questions About TekBoost Hardware, Warranty, Shipping & Support
Find answers to common questions about TekBoost enterprise servers, workstations, desktops, components, shipping, warranty coverage, returns, support, and direct purchasing.
Popular Topics
- Refurbished enterprise hardware
- Servers, workstations, desktops, and components
- Warranty coverage and direct purchase benefits
- Shipping, freight, returns, and RMA support
- MSP, business, and procurement questions
General Purchasing Questions
Answers to common questions about buying servers, workstations, desktops, components, and enterprise IT hardware from TekBoost.
What does TekBoost sell?
TekBoost sells refurbished and new enterprise IT hardware including Dell PowerEdge servers, HPE ProLiant servers, Dell Precision workstations, HP Z-Series workstations, Dell OptiPlex desktops, storage, memory, drives, CPUs, GPUs, RAID controllers, NICs, power supplies, trays, rails, and other replacement components.
Does TekBoost sell refurbished or new hardware?
TekBoost primarily specializes in professionally tested refurbished enterprise hardware, but we may also offer new hardware, components, and configuration options depending on inventory, availability, and product type.
Can TekBoost custom configure servers and workstations?
Yes. TekBoost can configure many servers and workstations with selected CPUs, memory, storage, RAID, network cards, GPUs, and other components. For custom requirements, use the Request a Quote page or contact sales.
Do you offer volume pricing or business quotes?
Yes. TekBoost supports business buyers, MSPs, IT departments, system integrators, and organizations needing volume pricing or project-based hardware quotes.
Warranty Questions
TekBoost warranty coverage depends on purchase source and product eligibility.
What warranty is included when buying directly from TekBoost?
Eligible purchases made directly through TekBoost.com or a TekBoost sales representative include a 3 Year TekBoost warranty.
What warranty is included with Amazon, Newegg, eBay, or marketplace orders?
Marketplace purchases generally include a 90 Day TekBoost warranty. This allows TekBoost to keep marketplace pricing competitive while offering enhanced warranty benefits to direct TekBoost customers.
Do I need to register my warranty?
No. Warranty registration is not required. Warranty coverage is verified using your order number, purchase source, order date, product information, and serial number or service tag.
How do I submit a warranty request?
Visit the Warranty page and submit the warranty request form with your order number, purchase source, serial number or service tag, and issue details.
Shipping Questions
Shipping options depend on product size, destination, service level, and order requirements.
How long does it take for TekBoost orders to ship?
In-stock parts and components may ship faster. Configured servers and workstations commonly require build, testing, and packaging time. Built-to-order systems may take 1-5 business days before shipment.
Does TekBoost offer expedited shipping?
Yes. Ground, 3-Day, 2-Day, overnight, and freight options may be available depending on product size, destination, service level, and carrier availability.
Does TekBoost ship internationally?
TekBoost primarily supports domestic and North American shipping directly. For international buyers, TekBoost may coordinate with customer-arranged freight forwarders, brokers, or logistics providers when approved in advance.
What should I do if my shipment arrives damaged?
Keep all packaging materials, take photos of the product, packaging, label, and damage, then submit a return or support request as soon as possible so TekBoost can review the issue.
Returns & RMA Questions
Return eligibility depends on the order, product condition, purchase source, and reason for return.
What is the TekBoost return window?
TekBoost accepts eligible return requests within 30 days of purchase, subject to review and approval.
Do I need approval before sending a return back?
Yes. Please do not ship products back without return approval. Our team will review your request and provide return or RMA instructions if approved.
Are restocking fees charged?
Non-defective returns may be subject to a restocking fee up to 15%. Shipping charges are generally non-refundable.
Where do I request a return or RMA?
Use the Returns page to submit return, RMA, incorrect item, or shipping damage requests.
Technical Support Questions
Technical support is handled through the TekBoost Help Desk.
How do I get technical support?
Visit the Technical Support page or submit a support ticket through the TekBoost Help Desk. Include your order number, serial number or service tag, purchase source, and a clear description of the issue.
What information should I include in a support ticket?
Include your order number, purchase source, serial number or service tag, detailed issue description, error messages, screenshots, photos, and troubleshooting steps already attempted.
Can TekBoost help with compatibility questions?
TekBoost can help with many server, workstation, desktop, memory, storage, and component compatibility questions, especially for hardware purchased from TekBoost.
Does TekBoost provide phone support?
TekBoost support is available during normal business hours. For technical issues, submitting a Help Desk ticket is preferred because it keeps details, attachments, and communication history organized.
Business, MSP & Direct Purchase Questions
TekBoost supports business hardware buyers, MSPs, IT departments, and recurring procurement needs.
Why should I buy directly from TekBoost?
Direct TekBoost purchases include enhanced warranty benefits, direct communication with the TekBoost team, custom configuration support, business procurement assistance, and stronger support for infrastructure projects.
Does TekBoost have an MSP program?
Yes. Approved MSP accounts can receive automatic MSP pricing, hardware procurement support, project assistance, and access to TekBoost’s MSP partner network.
Can TekBoost help with bulk orders?
Yes. TekBoost can assist with bulk server, workstation, desktop, storage, memory, and component orders depending on availability and project requirements.
Can I request a custom quote?
Yes. Use the Request a Quote page for custom systems, bulk orders, volume pricing, availability checks, and project-specific hardware needs.
Still Need Help?
Contact TekBoost or submit a support request for help with sales, hardware questions, technical support, warranty, returns, or shipping issues.